Customer Success Manager
Your responsibility will be to :
Client Management:
- Provide technical support for Prebid module integration.
- Engage regularly with publishers on data and new features.
- Manage your own clients portfolio.
- Take ownership of client satisfaction and prompt issue resolution.
Optimization and Performance:
- Monitor site approval processes with various partners.
- Offer and implement optimizations based on data insights.
- Collaboration and Product Enhancement
Implement company business goals:
- Facilitate new product approaches and adoption.
- Proactively identify and pursue business opportunities.
- Introduce clients to new products and guide adoption.
Troubleshooting and Platform Expertise:
- Ensure fast and efficient troubleshooting.
- Understand and promote optimum use of Adagio's platform.
- Prioritize quick troubleshooting for uninterrupted service.
- Develop deep understanding and encourage optimal use of Adagio's platform.
About you as Customer Success Manager
- Organized, autonomous, and not afraid to follow up with clients.
- Plus, it would be a significant advantage if:
- You have experience in business development or a background in sales.
- You have worked in a SaaS Tech environment.
- Département
- Business
- Role
- CSM
How do we satisfy our customers?
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Nobody likes to wait, especially without knowing for how long. Therefore, it is essential to respond as quickly as possible to a customer, even if it's just to acknowledge their request, communicate that we're working on it, and specify when we will get back to them.
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A good customer service must offer simple and operational solutions.
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In an industry where there's a lot of uncertainty, gaining trust is challenging and losing it is easy. The advice provided should always be customer-centric and presented objectively.
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When reaching out to customer service, clients expect to interact with experts who not only address their inquiries but also take the time to provide explanations and transfer knowledge rather than withhold information. Keeping up with technological and market developments and continuous learning is crucial for maintaining the highest level of expertise possible.
🤟 About You
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🇺🇸 Strong written and verbal communication skills in both French and English.
😊 With a cheerful and empathetic nature, you are comfortable identifying needs and suggesting additional sales.
🖼️ Organized, autonomous, and not afraid to follow up with clients.
🔢 Comfortable with numbers and quick to grasp numerous concepts.
📢 Basic knowledge of programmatic advertising: open auction, deals, display, out-stream, native, ad server, DSP, header bidding.
📊 Familiarity with advertising metrics: ad calls, bid rate, win rate, CPM, vCPM.
💻 Basic understanding of web technologies: HTML, Javascript, browser console.
🌐 Tech Enthusiast: Thrives in a tech-infused environment, passionate about innovative solutions. 🌐
🚀 Interest in Adtech: Eagerly delves into the captivating world of Adtech, effortlessly incorporating industry terms into daily lexicon.
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🤝 Positive Workplace Dynamo: Thrives in a positive work environment, values kindness, humor, and a collaborative spirit.
💡 Hands-on mindset: Enjoys tackling difficulties independently and finding creative solutions
✊ Comfort Zone Challenger: Unafraid to step out of the comfort zone to acquire new skills and knowledge.
🧠 Proactive Problem-Solver: Self-motivated, detail-oriented, and proactive with a solution-oriented mindset.
🤟 Collaboration Maestro: A true collaborator, eagerly embracing collaboration, celebrating ideas.
💪 Challenge Enthusiast: Greets obstacles with a smile, showcasing unwavering determination.
✅ Adaptable Multitasker: Demonstrates adaptability, effortlessly managing multiple projects and collaborating seamlessly across various departments.
⚙️ About the hiring process
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Initiate the process with an in-depth conversation to understand your motivations. Ensure that your profile and aspirations align with Adagio.
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You will be most likely asked to conduct an asynchronous technical test or a live coding test depending on your profile and job. Do not worry though, we will guide you every step of the way !
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Engage in an interview with your prospective manager to delve into your Practical case and assess the compatibility between you 2.
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An exchange to understand your collaboration habits.
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Complete a test that helps us understand your ideal corporate culture and its alignment with Adagio.
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Exchange thoughts to gauge the extent of your fit with Adagio’s culture and gain insights into our company culture.
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Participate in an informal chat about work methods, mindset and collaboration across teams. Feel free to ask any questions you may have.
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Talk to our CEO. It will be a great opportunity for you to learn more about Adagio’s vision and to dive even deeper into the company culture.
🌏 Full remote flexibility
We champion the full remote lifestyle. Work where you feel most inspired - be it from the comfort of your home or any corner of the globe? Your productivity, your way!
🏡 Full remote
You are welcome to come work in our Head Office anytime in : 🌞 Montpellier
🌏 About Adagio
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Innovation Meets Growth!
Welcome to Adagio, a vibrant AdTech startup born from the minds of repeat entrepreneurs in 2016. Our mission? Empowering publishers to maximize their online ad revenue through cutting-edge algorithms and a revolutionary bidding engine. -
Story of Growth
Between 2020 and 2023, we multiplied our revenue by 60, and are still expecting high growth in 2024. We are profitable and we intend to remain so. -
Impact on Digital Landscape
We now help more than 20,000 websites worldwide get more revenue out of their ad inventory, including well known websites such as Dailymotion, Vinted, Le Bon Coin, Orange, Playwire (USA), PCH (USA) or NTT (JP). -
Who We Are
We're not your average team – we're a close-knit family of around 35 individuals who value quality over quantity. Skills, dedication, and self-reliance are our core principles. Technology is at the heart of everything we do, and we love it that way. -
Future at Adagio
Ready to be part of something extraordinary? Join us at Adagio, where innovation meets growth, and every team member plays a crucial role in our success. We're not just building a company; we're creating a community. Are you ready to make an impact? Apply now and let's write the next chapter together! -
Values Fuel Your Success
🙌🏻 Autonomy & Ownership⚖️ Collaboration & Fairness
💡 Innovation & Flexibility
🚀 Sustained Excellence
🕵️♀️ Explore Opportunities
Customer Success Manager
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